Privacy Policy

Last Updated: 2nd April, 2025

At Duchess Hairs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, duchesshairs.com.ng, or engage with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you place an order.

Account Information: Login credentials if you create an account with us.

Transaction Details: Purchase history, order details, and payment records.

Browsing Information: IP address, browser type, pages visited, and cookies to enhance your shopping experience.

2. How We Use Your Information

We use your information to:

Process and fulfill orders, including payment and delivery.

Provide customer support and respond to inquiries.

Send promotional offers, newsletters, and updates (you can opt out at any time).

Improve our website, services, and customer experience.

Comply with legal and regulatory requirements.

3. How We Protect Your Information

We implement strict security measures to safeguard your personal information from unauthorized access, alteration, or disclosure. Our website uses encryption protocols and secure payment gateways to protect your data.

4. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data with:

Service Providers: Payment processors, delivery partners, and IT service providers assisting in order fulfillment.

Legal Authorities: If required by law or to protect our rights and prevent fraud.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalize your experience and analyze website traffic. You can modify your browser settings to disable cookies, but this may affect site functionality.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.

Opt out of marketing communications.

Request details on how your data is used.

To exercise these rights, contact us at info@duchesshairs.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@duchesshairs.com

Phone: ‪+2348095851128‬

Address: Poly Plaza, 1072 Adetokunbo Ademola Cres. Wise, FCT, Abuja